I brought my 3/4 ton chevy truck in for a slip in the transmission, and also wanted a non-working brake controller repaired. Was told on the phone and in person when dropped off that the brake controller could be fixed there no problem. A few hours later, I get a call back saying the transmission needs a complete teardown to diagnose the problem. No big deal there will have to save up to have that done, but then they proceed to tell me they won't even look at the brake controller, and to go somewhere else across town. Why tell me one thing on the phone and in person, then waste my time by telling me you won't even look at it? My time is precious, and there are other shops in the area I could have gone to in order to have everything repaired in one place. I came here based on their reputation and endorsement by Dave Ramsey. That ticked me off, but what happened later really pissed me off. A week later, I am walking by the truck and notice a sizeable oil spot on the driveway that I had fun cleaning up. I crawl underneath the truck and sure enough, the leak is around the transmission oil pan. I get my wrench and start to check all the bolts, 2 of them I could turn with my fingers, they were not even tight. This tells me that the pan was slapped back on in a hurry to get me out the door when I decided not to have the transmission repaired that day. When I do finally have my trans rebuilt, I know where I will not be going-Shotty work speaks volumes to me, no matter how large the job.
I apologize you did not have a pleasant experience with our company. Customer service is extremely important to us and we would appreciate the opportunity to resolve your concerns as quickly as possible. Please contact us direct at 865-688-4200. Thank you.
- Transmission Corporation of America