Knoxville Auto Repair

I didn't want to give this company one star but I had to so I could give a review. I needed a diagnosis for my car. My car was running hot and the signal I got said it was my transmission. This place was recommended. Let me just say this....DO NOT EVEN GO HERE TO GET YOUR CAR DIAGNOSED FOR FREE!!!! When I read the reviews, they mostly said the customer service is excellent and that is THE ONLY thing I agree with!! The lady at the front desk was AWESOME, but after I left, I felt like that is how they get you. They make you feel like they care about you and then take advantage of you because you don't know anything about cars. I am a woman, so typically we don't know much about cars. I just want it fixed and for a reasonable price. The front desk lady took me back to look at the car, showing me all this stuff that I know nothing about making it seem like it is the worst thing ever. They told me it would be almost $800 to drop the transmission to look at it to see what's going on. If I decided to let them work on it then the fee would be waived. She said I had a seal leak and the other guy said my fan wasn't working. I asked how much that would be. Just for the fan it was almost $1100. We hadnt even talked about the seal leak. I'm the QUEEN of second opinions. So I had another mechanic to look at it. Come to find out I DO NOT have a seal leak and my fan is working JUST FINE. It was something with the radiator and my filter needed to be replaced. So what could have potentially been an almost $1500 or more job...because who knows what else they would have "found"....this job with the other mechanic ended up being $275. Moral of the story, get a second, third or even forth opinion. I know sometimes people are desperate especially when it comes to their cars...but everyone is not honest and this place is one of them. People assume because it's your transmission it's automatically going to be expensive but that's not true. Sadly, this is not the only company who does this. I had another heating and air company tell me I needed a whole new furnace and all they needed to do was light the pilot. Do not let people take your kindness for weakess and get a second or third opinion. I will NEVER endorse this company and Dave Ramsey needs to stop. Customer serice is great, but the integrity is TERRIBLE.

I had a car at Transmission Corporation of America for a significant amount of service--with repairs close to $5,000. I worked with Angel briefly, then the staff quite a bit. They've helped me save money here and there and they are good at getting the repairs done quickly. I haven't experienced their type of customer service and willingness to go above and beyond in a long time, and it is refreshing. They call me back with updates and also volunteered to come over and meet the tow truck driver after hours, because the tow company doesn't take payments over the phone and I am in another state. They met the tow truck driver during normal business hours, gave him a check and then charged me for what they paid the tow truck driver. They are very good and friendly.

I took my car to Transmission Corporation of America to have a transmission rehaul and everything turned out good. It took them two days to complete the job and my transmission is running smoothly. Angel was great as a mechanic and Julie at the front desk was very professional and friendly. I'm very happy with my experience and I'll be returning if I ever need any repairs.

Read more than a few Google reviews before you decide where to bring your car/truck. That was the mistake I made. My F250 threw a code on I75 while towing. It was also leaking a little transmission fluid from the oil cooler line. AAA brought my truck in on a flat bed Tuesday night between Christmas and New Year’s. Angel told us that there was plenty of fluid reading on the dipstick, which was good because I had just had it serviced with good quality Amsoil fluid. She seemed reassuring and put me at ease. She read the code, which was a fluid temperature sensor and harness. I asked that the parts be ordered, that my Amsoil be saved and I retired to the Super 8. The next day Angel informed me that I had metal flakes in my pan which “indicated internal damage was occurring that could not be corrected by minor repair.” I acknowledge that I should have taken a moment to think about this and to call my mechanic back home because I knew that my transmission had been shifting fine, it was not slipping, it did not smell bad or make any noises, none of which she asked me about and she did not test drive it. I was a weary traveler however, and I regret that I agreed to have them open it and diagnose the “problem.” She texted me a photo of the “metal flakes.” The next day she gave me the news that I needed a complete overhaul, which coincidently cost $3405 and I was approved for $3500 worth of credit on a new card that she recommended and applied for on my behalf. I thought it was odd that she told me the trans had overheated, when I knew it had definitely NOT overheated because I have an Insight Edge monitor on my diesel truck. My son and I went in first thing Thursday morning (New Year’s Eve) and looked at the transmission laid out on the bench. It was clear to us that the wear on the clutch plates and gears were normal for 72k miles (we work on motorcycles and the clutches are similar), the residual fluid was cherry red and smelled fine. At that point however, I realized it would be stupid to put old parts back in the trans so I approved the overhaul kit. Monday morning, we still did not have the oil cooler line and I was being told it would be there Wednesday. It seemed to me that it had not been ordered the prior week. I was about to cry because I had already had to rent a U-Haul, I had missed my flight home, and every day I spent in TN I was not getting paid to work. Tuesday, the R&R tech put the trans back in the truck with the old cooler line which miraculously did not leak, so I took it as is. I had to ask for a refund on the cooler line part and R&R fee because everything was already charged to my new credit card. I showed my mechanic the picture of the “metal flakes” that Angel had texted me when I got home. He told me that any trans with 72k on it will have metal flakes on the magnet, indeed he “would expect it as normal wear.” I felt stupid for unquestioningly believing Angel. Buyer beware – I heard her and Julie tell two other customers that they had metal in their pans while I was there. I am sensing a trend and I am $3100 more in debt. Management will comment and ask that I contact them directly, which of course I have already done to no avail.

I had a car at Transmission Corporation of America for a significant amount of service--with repairs close to $5,000. I worked with Angel briefly, then the staff quite a bit. They've helped me save money here and there and they are good at getting the repairs done quickly. First time i went to transmission of america i was introduced by a sweet woman angel an also wendy. Got a full diagnostic on my car an they fixed it properly an helped me afford the costes to the car with other help that they new!! I love this place an would recommend this place to anyone.. Awesome people!!!!.