My beloved vehicle’s check engine and AT light came on one day a few weeks ago, and I began looking for a transmission shop that could diagnose the problem. I called Transmission Corporation of America, and Julie (one of the managers) kindly suggested that they take a look at it. Upon inspection (a large up-front cost), I was told that the entire transmission would need to be replaced. Comparing the cost of the repair to the value of the car, we were trying to decide if it was best worth repairing. We called the shop to let them know that we were going to put money towards a new vehicle instead, and both managers (Julie and Michelle) encouraged us to keep the vehicle, and that they would see what they could work out to make it a more affordable repair. After some hours, I received a return phone call where they were able to find a rebuilt transmission that would be a little more affordable, and we’d have it back quickly. We decided to take the rebuilt transmission and keep our car for a little while longer. Upon replacing the transmission and paying for the repairs, the car had the same issues not 5 miles from the shop. I brought it back the next morning, and they kept it to find out the issue. Upon replacing what they thought was the problem this time, I drove it home again and the lights came on once more, so I instantly turned around and brought it back. They worked diligently through the week to root out the true problem, which turned out to be an electrical computer component associated with the transmission functions. Once the computer was replaced, and we all had finally had enough of the frustrations, they were successful with resolving the transmission issues! I have been successfully driving this car for a little under a week now, and the problems have disappeared. Although this was a frustrating and expensive experience, I was very satisfied with how we were treated as customers, and how the final cost remained firm at the end. They were dedicated to reassuring us that we made the right decision to make these repairs, and I’m glad we did. Thanks to the whole TCA service crew who took the extra time to focus on the vehicle and get it back to reliable working condition. Each one of our interactions was positive, and we were able to trust the people and the process.
Thank You So Much For Your Review. We are dedicated to our customers. Your business is so very appreciated. Please let us know if you need anything.
- Transmission Corporation of America