In 2019 I brought my Ford Explorer to Transmission Corp of America with what seemed to be transmission slippage. After a preliminary examination they concluded I needed a new transmission. With some trepidation I agreed to their analysis & had the new transmission put in (at a cost of over $5000.00 dollars) because their receptionist guaranteed this new transmission came with a "lifetime warranty." The the work was done a week later. & the old problem seemed to disappear. Unfortunately, a few weeks later the slippage returned. The vehicle went back to the shop where they drove it & said everything was fine!! THEN...Covid hit with it's mandatory lockdowns & travel restrictions. My vehicles were parked for nearly 2 years & during this time & my "lifetime warranty" vanished,! Basically, a "lifetime warranty" became a 12 mo. warranty that had expired during Covid! Well, now it's 2022 & the slippage, they didn't find, has returned with a vengeance & I've been told the warranty has expired in 2020 and I'd need repairs on my "new transmssion!!" SHOCK !!! But...this tale has a twist!..The warranty stated 12 mo. or 12,000 mi. which every comes first. Happoly, to their CHAGRIN, in the more than 2 yrs.that has passed, the odometer reads under 10,000 mi. proving the SUV has been driven sparsely. Finally, an agreement was reached where I would pay for any new parts & they would do the labor free. SAD TO SAY!, my car has been sitting on their lot for 3 mo without any work being done on it or any word from them, period ! ADAMANTLY, I picked up the SUV, TODAY, (out of frustration & because I need my SUV) without the work we agreed upon being done nor an apology from them for the inconvenience and monetary expense they siphoned from us! DO USE THIS PLACE, THEY ARE NOT TRUSTWORTHY !!!!👎👎👎👎
Ms. Flynn, we advised you that the warranty was up dThue to it being over 12 months; however we did offer to fix the problem even though the warranty was technically over based on the time that had passed and was going to waive the labor and have you cover the parts only. We were going to remove the transmission from the vehicle and find out what the issue was. You stated you did not want to pay anything because you had not driven the vehicle enough. You notified us that the radiator failed and dumped coolant into the transmission. That is not an issue with the transmission, it is an issue with the radiator and would not have been covered under the warranty for the transmission. I apologize for your experience and understand your frustration. We were never given approval for the repairs and the offer to waive all labor cost was declined.
- Transmission Corporation of America