They will find any and every excuse they can not to honor their warranties I called up there after having my transmission rebuilt for reinspection that told me not to worry about it now three months later I have Coach popping up and they're saying they will not honor my warranty
We always honor our warranty for vehicle repairs. We provide a warranty card at the time the vehicle is picked up and a manager signs and dates it. We ask the customer to return the vehicle in 10 days or 500 miles (whichever comes first) for a warranty check. During the warranty check we drive the vehicle, scan for codes and check for leaks. If the vehicle is not returned during that time, it does void the warranty and that information is listed on the warranty card provided to the customer. Once it is returned for the warranty check it is signed and dated again, which keeps the warranty intact. The vehicle was brought back in December 2022 with a check engine light on, we advised that the cooler line was leaking transmission fluid and needed to be fixed immediately. The customer declined the repair that day and asked to have the fluid topped off and left. The customer called and stated the check engine light was back on. We advised him to bring it in. When the customer arrived, we had pulled his file and advised about the issues in December 2022 with the cooler line leak and he said he had that fixed elsewhere. We advised the warranty was void due to the vehicle not being returned for the warranty check. We would never tell a customer NOT to bring their vehicle in for a warranty check because it is so important. Checking for codes and leaks can prevent failure of the transmission that was just repaired.
- Transmission Corporation of America