Knoxville Auto Repair

I picked this location due to it being endorsed by Dave Ramsey. And now I wish I had not. When I first dropped off my vehicle, Mike checked it and said that something was going on but that it would be easiest to replace it. As he explained, apparently Nissan designs their transmissions for failure. With this in mind, he said he could have my car ready in about a week. Knowing it would add time to the whole process, we discussed not processing it thru my extended warranty. In order to start any repairs a down payment was required, which I promptly paid. After tearing down my transmission, Mike called to say there was more damage than expected and that it would cost an additional $700, and it would take at least another 12 days for them to rebuild. I then told Mike to start a claim with my extended warranty and start the repairs by all means, I need my car! So - when it all came down to it - Joel called to say my car was ready. And they did not start the claim with my warranty because they had received a 'down payment' from me. When I questioned Joel about my conversation with Mike, Joel disclosed that he was listening in on the phone call but (to his convenience) he did not recall me saying 'to start the claim'. When I requested to speak with Mike via a 3-way call, Joel said Mike was no longer with them. Come to find out, Mike is still with them - just not in the same building as Joel. Come on guys - enough of the shenanigans. It's very convenient for you to 'not hear' one sentence of my conversation and how convenient it is to say Mike 'is no longer with you'. And then when you call to say it's ready for pickup you want me to pick it up from Nissan. Really guys? You honestly think someone is going to come pay you for a transmission and then have to go somewhere else to pickup my car? So then, when you guys finally get it fixed and I come pick it up and then my car is making a loud noise!! It was not like this before I brought it to you guys. Shame, shame on you guys. Poor customer service. Granted, you probably did my transmission right and got the repairs right. But you really messed up the customer aspect of it all the way around.

Horrible service! Made appointment. Showed up after initial diagnostic the lady wen t to the shop for 10 min came back and told me they didn’t have anyone that could look at it. I quote “ we have a lift open but no one that can look at it.” This is after I made an appointment. I am not a new customer. I have already had a transmission put In. 4k$ They won’t even give me an estimate to have it fixed. Poor management!

i got stuck across the street from hitting a median 😅 and MIKE, the awesome, hardworking man that he is, even though they were busy, still found time to help me out. i really appreciate you guys and a review is the LEAST i could do. Thank You Mike!

Mike and the entire staff have been my family's go to repair shop for all of our cars for several years. They continue to provide honest and straightforward service to our community. I recommend them without reservation. Thank you and God Bless

My family has trusted Mike and the entire staff with all our car care for several years, from routine service to transmissions and soon an engine replacement. They are fair and straightforward. I highly recommend them for your car service needs without reservation.

8+ years using this shop. Mike does a fanastic job and doesnt try to upsell you on stuff you dont need. They service all the family cars and are friendly every time we come and get maintenance done. They are the first we call when any service lights come on.

My husband had a salvaged transmission put in his Nissan Frontier truck for $800 at an automotive repair shop. He got a call afterwards saying this transmission was stuck in third gear and was no good; so he took his truck to Transmission Corporation of America, after contacting them and finding out that they would check out the transmission for free. He was so glad he went there because they quickly diagnosed the problem which was a bad TCM fuse. They had him on his way in about 30 minutes and no charge! He didn't get the guy's name but think you so much! This is a honest shop with excellent customer service.

I met with Mike on 9/26. Here's my story and it's still developing. I have a 2020 Ford Escape Titanium. $40,000 car I bought brand new. It's been a great car BUT it's been acting funny. When taking off from a dead stop and having to make right or left turns there is a quick vibration(shudder) coming from the rear. After it goes into next gear everything is great. Still under warranty I called Ford to get an appointment. Ford tells me they are booked out for 6 weeks and even if it's their problem they can't get to it until spring and no loaner cars. WHAT??? So I booked the appointment anyways. Fast forward to 9/26 I took the car into Ford(Lance Cunningham) and when the service tech came up he said no one could look at it for at least a week and a half. Fuming from the inside I went ahead and handed the car over to them. After getting home and having a few awful experiences already with Ford and their service my gut told me to go back and get my car and find someone else. Screw the warranty. Sooo I called Mike. He dropped what he was doing and took the car for spin and validated my issues. We both agreed it's a rear differential issue that should be covered by Ford HOWEVER after further research Ford has an epidemic of these issues and currently in this region have 1300+ back orders on replacement components. To add further misery to my story Mike and others like Mike can't get their hands on the replacement components because of this. So I appreciate Mikes honesty. We came up with some work arounds and that's still in discussion but the point is his time and knowledge was worth more than the 0 dollars he could have gotten out of me. Thanks MIKE!

Mike Bonn was absolutely amazing!!!! He was very polite, helpful, and very very hardworking. His ability to juggle everything around the shop and help his customers and give honest quotes is by far the best I’ve seen when it comes to working with car shops. Mike and Hunter are very good at what they do and their customer service is excellent! Definitely would come back here again!