The ONLY place I will take my vehicle. After moving to Knoxville from the Detroit Metro Area, I had to leave the familiar family mechanic behind, along with everything else. My job has me driving all over Knox county, every day, putting a lot of wear & tear on my car, in city traffic to boot (harder on your car than highway traffic). I literally can not afford to be without my vehicle for long. After an experience, years ago, with a shop where I was getting a new wheel put on my Mustang, and they called me to tell me (long story short) that my coolant had run dry and that my system needed to flushed, asap (when I KNEW that my levels were good, and that everything was in great shape before I went in, because I was always out working on it), and then charged me for it ... I also have major trust issues with letting people work on my vehicle. When my vehicle started acting up, I asked around and got a few referrals; I narrowed them down to the three best candidates, and then (discreetly) went to each for a diagnostic and estimate. Two of the shops came up with a very broad diagnostic, and one of them even insisted I needed my transmission pulled. These guys (TCoA) narrowed the diagnostic down to a specific part, and told me that my transmission would eventually need to be pulled, but that I'd have a good while before it was necessary. I went ahead and gave them the job, and was NOT disappointed. They stuck to fixing only the problem part that had been discussed and agreed upon, kept to the estimate we'd agreed on, let me know of a few things to keep an eye on (I *AM* driving a 10y/o, pre-owned SUV from Michigan), and had me back on the road again in half the time that the mechanic back home, that all my family have been going to for years, would have. Color me impressed. Then, just to really blow my mind, a few days later, I received a handwritten thank-you note in the mail. It was, honestly, very touching. Since then, I have returned numerous times for routine maintenance, and for a few of the aches & pains an old gal like Ginger can expect after ten years on Michigan roads. I have received the same level of professionalism, integrity, and care that I've come to expect from Julie and her crew, each and every time. They simply do not disappoint, and I HIGHLY recommend them.
THANK YOU!!!!! Its customers like you that keep the doors open and why we have been in business 29yrs.
- Transmission Corporation of America