I am 45 years old and this is BY FAR the worst consumer decision I have EVER made. If I could give minus 10 stars, I would. I took my car to these shysters earlier this year with a transmission issue. They told us that they HAD to charge $800 just to remove the transmission and diagnose the issue. They said it was Tennessee law. After 2-3 days, they called and reported that they needed to rebuild the transmission, and it would be an additional $3200. We reluctantly pre-paid to get a 10% discount. These idiots kept my car for 3 week-only to find out that they NEVER fixed the problem. Once they called to say it was fixed, I drove it off the parking lot, it stalled out even worse than before. I was told that the transmission "had to learn and recalibrate itself." I drove the car on the interstate and the transmission failed. I literally had to drive my car going less than five miles an hour from Seymour back to this clown. I called the "mechanics" and Mike assured me they would have the car ready in a week. That week turned into 3 weeks. Once I got the car back, it was still acting up and I took it to another independent mechanic to diagnosis the issue. Another auto mechanic diagnosed the problem as a transmission issue, while Mike argued it was an engine issue, and "they don't work on engines." After taking it to the Nissan dealership, they confirmed it indeed was the transmission. I had two independent mechanics report that the problem was the transmission, and they still argued it wasn't their issue. Once they decided they needed to do something about it, they kept the car for another MONTH telling me everyday that it will be done "in a couple of days." I left numerous messages, and never received a call back. Michelle and Mike even learned my personal and work phone numbers and started ignoring our calls. (I know this because I made phone calls from my cell with no answer, and then immediately from an unfamiliar number with which they answered within 2 rings. Not only did Mike continually lie to us, but Michelle never called and gave us updates. I had to call every time. Instead of sticking behind their repair, and then offering to make it right, they continued to stall and insist they needed to rebuild the existing CVT transmission in my Nissan Sentra. It was more than obvious they were not capable of fixing the problem, and refused to just say, "Sorry, we can't fix it. You'll need to take it to the dealership.". After an additional month of promises to have my car ready, they ultimately had to buy a brand new transmission, and then blame the Nissan dealership for selling a faulty product to them--which was a bold face LIE. Nissan had to reinstall the SAME transmission and program it to ensure it worked. If I had just bought a new transmission with the money I spent with this charlatan outfit, I wouldn't have had to spend over 2 months without a car this year. And on top of it all, they refused to issue me an itemized receipt showing the parts and labor. When you get transmission work done here, they give you a warranty, but the warranty is null and void if the automobile's transmission is serviced anywhere else. We were trapped. Hiring these circus clowns to fix my transmission was the worst purchase decision I have ever made. Don't do it! Caveat Emptor!